ORVX AI Pty Ltd ("ORVX AI", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit our website, contact us, submit an enquiry, book a call or engage our services.
We handle personal information in accordance with applicable Australian privacy laws.
1. What Personal Information We Collect
We only collect personal information that is reasonably necessary for our business and services. This may include:
- your name, business name, role or job title
- your email address, phone number, business website and location
- business information you provide, such as your industry, team size, business needs, current systems, AI tools, budget range, turnover range, goals and operational challenges
- enquiry, booking and communication details, including preferred call times, messages, form responses, emails, phone calls and meeting notes
- technical and website usage information, such as your IP address, browser type, device information, pages viewed, referral source and general interactions with our Website.
We do not intentionally collect sensitive personal information through our Website. Please do not submit sensitive information through our forms unless we specifically ask for it as part of providing services to you.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you submit an enquiry form, book a call, contact us by email, phone or social media, or otherwise communicate with us
- automatically when you browse our Website through cookies, analytics tools and similar technologies
- from third parties where appropriate, such as referral partners, publicly available business sources or service providers that help us deliver services.
Where practical, we will collect personal information directly from you.
3. Why We Collect and Use Personal Information
We may use your personal information to:
- respond to your enquiry and communicate with you
- arrange and prepare for strategy calls, audits, meetings or consultations
- understand your business needs and recommend suitable services or solutions
- prepare proposals, statements of work, service agreements and other business documents
- deliver, manage and improve our services
- send administrative communications, including confirmations, reminders, invoices, updates and service-related information
- send marketing communications where you have consented or where permitted by law
- improve our Website, systems, services and customer experience
- maintain business and financial records
- comply with our legal and regulatory obligations.
If you do not provide information we reasonably request, we may not be able to respond to your enquiry, prepare for your call or provide services to you.
4. Who We May Share Personal Information With
We may share personal information with trusted third parties where reasonably necessary for our business operations or to provide services to you. This may include:
- our employees, contractors and delivery partners who need access to provide services
- our customer relationship management, automation and booking platforms, including HighLevel, GoHighLevel and LeadConnector
- website hosting, website security and content delivery providers, including Cloudflare
- analytics and advertising providers, including Google Analytics and Google Tag Manager
- email, communication, accounting, payment and business administration platforms
- professional advisers, such as accountants, lawyers, insurers and business consultants
- government authorities, regulators or law enforcement bodies where required or authorised by law.
We do not sell your personal information.
5. Overseas Disclosure
Some of the third-party platforms we use may store or process personal information outside Australia, including in the United States and other countries where their systems operate. This may include providers such as HighLevel, Cloudflare and Google.
Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled in a manner consistent with applicable Australian privacy requirements.
6. Marketing Communications
We may send marketing communications about ORVX AI, our services, offers, events or updates where you have given consent or where otherwise permitted by law.
You can opt out of marketing communications at any time by clicking the unsubscribe link in an email, replying STOP to an SMS where available, or emailing us at hello@orvxai.com.
You may still receive important service-related, account-related or legal communications after opting out of marketing.
7. Cookies and Analytics
Our Website may use cookies, pixels and similar technologies to understand how people use our Website, improve its performance and measure marketing activity. Cookies are small files stored on your device when you visit a website.
We may use analytics tools, including Google Analytics and Google Tag Manager, which may collect information such as pages visited, time spent on the Website, device information, referral source and general Website activity.
You can manage or disable cookies through your browser settings. Some parts of the Website may not function properly if cookies are disabled.
8. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include using secure third-party systems, password protection, access controls and limiting access to personal information within our team.
While we take reasonable steps to protect your information, no method of online transmission or storage can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy it or de-identify it.
10. Accessing and Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email hello@orvxai.com. We may need to verify your identity before responding. We will respond within a reasonable period.
11. Privacy Complaints
If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us first at:
Email: hello@orvxai.com
Subject line: Privacy Complaint
We will review your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or legal obligations. The latest version will always be available on our Website, with the updated date shown at the top of this page.
13. Contact Us
See also our Terms of Use.