Most tradie websites are written to impress. “Quality workmanship you can trust.” “Your local experts, delivering excellence since 2009.” It reads fine to a person, but it tells an AI engine almost nothing. When someone asks ChatGPT or Google’s AI Overview for a plumber in Geelong who does hot water systems and roughly what it costs, the AI is scanning the web for a site that answers those exact questions in plain words. If yours doesn’t, it moves on to one that does.
There is a simple fix, and it is the highest-return page most trade businesses never build: a short, declarative block that states what you do, who you do it for, where you do it, and what it usually costs. No slogans. No adjectives. Just facts an AI can lift and repeat. This post shows you what that block looks like, why it works, and how to write yours in under an hour.
Why AI engines quote plain statements, not marketing copy
AI answer tools don’t rank pages the way Google’s old blue links did. They read pages, pull out sentences that directly answer the question, and assemble a response from the clearest sources they can find. That means the sentence that wins is the one that sounds like an answer. “We install and replace gas and electric hot water systems across Geelong, Torquay and the Bellarine, with most replacements between $1,800 and $3,500 installed” is an answer. “Hot water solutions tailored to your needs” is not.
This is what people mean by generative engine optimisation for tradies: writing your site so an AI can quote it confidently. The engine needs three things before it will name you. It needs to be certain what you do, certain where you do it, and reasonably confident it won’t embarrass itself by sending someone to the wrong business. Clever copy makes all three harder. Plain statements make all three easy. We covered how AI decides who gets named in who AI search recommends for Australian trades; this page is the practical fix for the first and biggest signal in that list.
The four parts of the block: what, who, where, price
Think of it as a business card written for a machine. Four short sections, each a statement of fact.
What we do. List your actual services in the words a customer would use. Not “electrical solutions” but “switchboard upgrades, safety switch installs, ceiling fans, EV charger installs, and emergency call-outs.” If you don’t do something, say so. “We do not do solar installs” is useful; it stops the AI recommending you for a job you’ll turn down.
Who it’s for. Residential, commercial, strata, builders, real estate agents, or some mix. AI engines get asked “who does commercial plumbing for cafes in Newcastle” far more often than you’d think. If you serve that customer, name them.
Where we work. Suburbs and regions, spelled out. “Servicing the Sutherland Shire including Cronulla, Miranda, Engadine and Menai, and south to Helensburgh.” Not “Sydney and surrounds.” Suburb names are what get matched against the question the customer typed.
Price band. This is the one most tradies skip, and it is the one that gets you quoted most. You don’t need a price list. A range does the job: “Call-out fee $120. Most small jobs $250 to $600. Full bathroom renovations from $18,000.” AI engines are constantly asked what things cost, and the sites that give an honest band get cited in the answer. The sites that say “contact us for a quote” get nothing.
A worked example you can copy
Here is what the block looks like for a made-up electrician. Swap in your own details and you’re most of the way there.
What we do: Bright Spark Electrical is a licensed electrical contractor. We do switchboard and safety switch upgrades, lighting and power points, ceiling fans, EV charger installation, smoke alarm compliance, and 24-hour emergency fault finding. We do not install solar or air conditioning.
Who we work with: Homeowners, landlords and property managers, and small commercial premises such as shops and cafes. We are a preferred contractor for two local real estate agencies.
Where we work: Based in Frankston, Victoria. We service the Mornington Peninsula and south-east Melbourne, including Mornington, Mount Eliza, Carrum Downs, Seaford, Langwarrin and Cranbourne.
What it costs: Standard call-out is $110 including the first 30 minutes. Most small jobs land between $200 and $500. Switchboard upgrades typically cost $1,400 to $2,600. EV charger installs start at $1,200 plus the unit. We quote before we start and there are no weekend surcharges for booked work.
How to book: Call 03 XXXX XXXX (answered 24/7) or use the online booking form. Same-day service is usually available for emergencies.
Read that back and notice what’s missing: no “trusted”, no “quality”, no “passionate about”. Every sentence is a fact a customer could check and an AI could repeat. That is exactly why it works.
Where to put the block on your site
Put it on your homepage, above the fold or as close to it as your design allows. AI crawlers give more weight to content near the top of the page, and so do the people who land there. If your homepage is locked into a template you can’t change, create a dedicated page called something like “About our services and pricing” and link it from your main navigation, not buried in the footer.
Then repeat a shorter version on each service page, tuned to that service. Your hot water page gets a what/who/where/price block about hot water. Your blocked drains page gets one about blocked drains. This is the same principle as building service and location pages for Google, which we walk through in SEO for tradies: how to get found on Google. The block just makes each page far easier to quote.
Two technical notes. First, write it as normal HTML text, not as an image or a PDF, or the AI can’t read it. Second, check that your site isn’t blocking AI crawlers in the first place; a surprising number are, and if yours is, none of this gets seen. Here’s how to check in two minutes.
“But I don’t want to publish my prices”
Fair concern, and worth stress-testing. The usual worries are that competitors will undercut you and that customers will hold you to the number. In practice, your competitors already know roughly what you charge. And a range is not a quote. “Most switchboard upgrades cost $1,400 to $2,600” leaves you plenty of room and sets an expectation before the customer calls, which filters out the tyre-kickers who were never going to pay your rate anyway.
The bigger point is what you lose by staying silent. When a customer asks an AI “how much does a switchboard upgrade cost in Frankston”, the engine will answer with a number from somewhere. If it isn’t your site, it is a competitor’s, or a generic national average, and the customer calls whoever got cited. Publishing a band puts you in the answer. Refusing to takes you out of it.
Five mistakes that stop the block working
The block is simple, which makes it easy to get subtly wrong. These are the errors we see most on Australian tradie sites.
Hedging every statement. “We may be able to help with a range of electrical needs” is not a fact. Say what you do or leave it out.
Listing regions instead of suburbs. “Greater Brisbane” matches almost nothing a customer types. “Chermside, Aspley, Stafford, Kedron” matches exactly what they type.
Details that don’t match your Google Business Profile. If your block says you service Wollongong and your profile says Sydney, the AI has two conflicting sources and trusts neither. Make the service area, business name and phone number identical everywhere.
Burying it below a slideshow. Hero sliders, video backgrounds and three screens of stock photos push your actual information out of sight. Facts first, decoration second.
Never updating it. Prices change, service areas expand, you drop a service you hated doing. Review the block twice a year. A stale block is nearly as bad as no block, because it gets you recommended for the wrong jobs.
What actually changes once it’s live
Be realistic about timing. This is not a switch. AI engines re-read sites on their own schedule, and the effect builds as the block gets picked up alongside your reviews and listings. What tradies typically notice first is a change in the kind of enquiry: fewer calls asking “do you do X” and “do you come out to Y”, more calls from people who already know the answer and just want to book. That is the block doing its job before the customer ever speaks to you.
The block is one piece of a bigger system. Clear pages, consistent listings, steady reviews and a site that AI can actually crawl all work together, and the full method is laid out in our pillar guide, how tradies get found in Google and AI search. But if you only do one thing this week, do this one. It takes an hour and it removes the single most common reason AI engines skip over a good trade business: they simply couldn’t tell what it does.
And once the calls start coming, make sure they get answered. There is no point being the business the AI names if the phone rings out while you’re under a house. That is the next post in this series.
Frequently Asked Questions
What is the “what, who, where, price” block?
It is a short section of plain-language text on your website that states exactly what services you offer, which customers you serve, the suburbs and regions you cover, and a realistic price range for common jobs. It is written as facts, not marketing, so AI search engines like ChatGPT and Google AI Overviews can quote it directly when someone asks for a tradie.
Do I really need to publish prices on my tradie website?
You don’t need a full price list, but a price band for your most common jobs makes a big difference. AI engines are asked what things cost all the time, and they cite sites that give an honest range. A range like “most call-outs $200 to $500” is not a quote and still leaves you room to price each job properly.
Where should the block go on my site?
On your homepage, as close to the top as possible, and then a shorter version on each service page tuned to that service. It must be normal text on the page, not an image or PDF, and your site must not be blocking AI crawlers or it will never be read.
How long until AI search starts using it?
There is no fixed timeline. AI engines re-crawl sites on their own schedule, usually over weeks rather than days. The first sign it is working is usually a change in enquiries: more callers who already know your services, areas and rough prices before they ring.
Want us to write your block and get it seen?
We build the pages AI search quotes, fix the crawling and listings behind them, and add the automation that answers every call it sends you. Book a free call and we’ll show you exactly what AI engines currently see when they look at your business.
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